Terms & Conditions

  1. Upon signing any cost estimate provided by a Imbue Technologies representative, the client will be liable for full payment of said cost estimate, unless otherwise agreed with said representative and client.
  2. In the case of a Social Media campaign, an invoice for the full retainer amount will be sent to you before the project or job in question commences, or at the beginning of each month, payable before any work commences for the month going forward. For example, your invoice will be generated and sent on the 25th of March, in order for Imbue Technologies to commence work on your brand or project on 1 April. Imbue Technologies will only start work once this payment reflects.
  3. In the case of an Website, Development or Design project, 50% payment is due in order to secure Imbue Technologies' time, before any work can commence. The balance will be due prior to completion and handover of the job.
  4. Once a cost estimate has been approved by a client through a signature or in writing via email, the client is liable to pay the full amount stipulated in the approved cost estimate within the agreed time frame, unless otherwise agreed in a mail between client and Imbue Technologies.
  5. The ideas, concepts, designs, relationships, passwords, login details and any other intellectual property which Imbue Technologies accrues or obtains as a result of working with each brand/client will remain the property of Imbue Technologies until such time as the client pays the full amount owed.
  6. All design work done by Imbue Technologies for the client will be provided in the following formats: PDF, Vector, Jpeg, HTML/CSS/PHP/MYSQL. No Native files of final design elements (InDesign, Photoshop, Illustrator files) will be provided to client. Preliminary sketches, notes, rough drafts and mock-ups which were not used in the final design are not for sale.
  7. Written approval or a signature on this document from you, as the client, or payment of an invoice issued as a result of a quote or estimate, indicates authorisation from your company to proceed with the project/s described within this document. Your signature states that you are a legally authorised representative and are committing to pay for all fees incurred in the production of this project and that you agree to the Terms laid out.


IMBUE TECHNOLOGIES (“Imbue Technologies”), a (PTY) Ltd in South Africa (2015/005609/07) and with offices at 34 Wesley Street, Strand 7140, Cape Town, and CLIENT means the person or entity described as the Client on the Cost Estimate provided per job.

Introduction and future mandates

The Client hereby engages Imbue Technologies, which engagement Imbue Technologies hereby accepts, to provide Services and deliver Deliverables subject to the terms and conditions set out below and in the cost estimate and roll-out plans provided. The Parties agree that all future work or mandates given by the Client to Imbue Technologies shall unless otherwise agreed in writing between the Parties be governed by the terms and conditions set out in this Agreement.

Terms and Conditions


In this Agreement, unless the context indicates otherwise, the words and expressions set out below shall have the meanings assigned to them and cognate expressions shall have a corresponding meaning, namely:

“Accepted Estimate” means a Cost Estimate accepted by the Client in accordance with clause 4.3;

“Agreement” means this agreement, including each Accepted Estimate and document referred to herein, subject to any amendments or variations in accordance with clause 17.8;

“Imbue Technologies Proprietary Material” includes any product, document, business process, text, artwork, trade mark, branding, logo, slogan, design, still, graphic, video, photograph, sound recording, script, music, picture, document, software and/or other data or material of any nature whatsoever, and all right, title and interest therein (including but not limited to, the underlying copyright in any source code or business methodology associated therewith and all other Intellectual Property Rights therein) which is used, owned, developed and/or created by or for, or licensed to, Imbue Technologies at any time;

“Business Day” means any day other than a Saturday, Sunday or official public holiday in South Africa;

“Commencement Date” means, unless otherwise agreed between the Parties, the date of signature of this Agreement by the Party last in time to do so;

“Deliverables” means any creative work, strategy, proposals, presentations, press releases, reports, copy, documents, data or other materials developed by Imbue Technologies expressly, specifically and exclusively for the Client in terms of an Accepted Cost Estimate but which, for the avoidance of doubt, excludes Imbue Technologies Proprietary Material;

“Cost Estimate” means a quotation, proposal or cost estimate issued by Imbue Technologies to Client in respect of Services to be provided and/or Deliverables to be delivered;

“Intellectual Property” means all patents, rights to inventions, copyright and related rights, all other rights in the nature of copyright, trade marks, trade names and domain names, business names, logos, service marks, moral rights, know-how, business methods and trade secrets, rights in get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in design, database rights and any other intellectual property rights (including but not limited to moral rights), in each case whether registered or unregistered and including all applications (and rights to apply) for, and renewals, extensions or revivals of, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist, now or in the future and in any part of the world (and “Intellectual Property Rights” means any ownership, license or associated rights relating to Intellectual Property);

“Parties” means Imbue Technologies and the Client and “Party” shall mean either one of them;

“Services” means, subject to the provisions of this Agreement, the services specified, and to be provided, by Imbue Technologies and accepted by Client under this Agreement in an Accepted Estimate or as otherwise agreed in writing between the Parties; and


A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

References to “company” shall be to any body corporate, wherever incorporated.

A reference to one gender shall include a reference to the other genders.

Words in the singular shall include the plural and vice versa.

References to statutory provisions shall be construed as references to those provisions as respectively amended or re-enacted or as their application is modified by other provisions (whether before or after the date of this Agreement) from time to time and shall include any provisions of which they are re-enactments (whether with or without modification).

References to clauses and schedules are to clauses to and Schedules of this Agreement. A reference to a paragraph is to a paragraph of the relevant Schedule.

Writing or written includes email.

Where the words include(s), including or in particular are used in this Agreement, they are deemed to have the words “without limitation” following them. The words other and otherwise are illustrative and shall not limit the sense of the words preceding them.

Any obligation in this Agreement on a person not to do something includes an obligation not to agree or allow that thing to be done.

The headings are inserted for convenience only and shall not affect the construction of this Agreement.

Except to the extent otherwise provided, each Accepted Estimate and each Schedule shall be construed and interpreted in accordance with the provisions of this agreement and in the event of a conflict between an Accepted Estimate and this agreement, the provisions of the relevant Schedule shall prevail (unless the parties otherwise agree in writing).


Prior to the commencement of any work by Imbue Technologies in connection with the Services and Deliverables, Imbue shall issue the Client with an Estimate specifying:

  1. the Services and/or Deliverables to be provided to the Client by Imbue;
  2. the fees to be charged by Imbue Technologies to the Client for the Services and/or Deliverables to be provided; and
  3. to the extent relevant, dates by which or upon which such Services and/or Deliverables are to be provided.

Prior to signature by the Client, each Estimate will be valid for 15 (fifteen) days from the date of issue thereof unless revoked or replaced by Imbue Technologies before the expiry of such period and prior to receipt by Brandnew of a copy thereof signed by the Client.

Upon acceptance and signature of an Estimate by the Client, such Estimate shall be an Accepted Estimate which shall henceforth be binding on the Parties and shall be subject to and construed in accordance with the terms and conditions of this Agreement.

In the event that the Client wishes to appoint Imbue Technologies to provide additional services, being services not already subject to an Accepted Estimate, Imbue Technologies shall issue the Client with a new Estimate in respect of such services in accordance with this clause 4.

An Accepted Estimate may amend the terms and conditions of this Agreement only with respect to the subject matter of such Accepted Estimate. Insofar as any Accepted Estimate specifically amends the provisions of this Agreement, such amended provisions in the Accepted Estimate shall prevail in respect of that Accepted Estimate only. Amendments to this Agreement of general application shall be dealt with in accordance with clause 17.8.

In the event of a conflict between the provisions of this Agreement and an Accepted Estimate, the provisions of the Accepted Estimate shall prevail.

Provision of Services

In providing the Services, Imbue Technologies will take reasonable steps to understand the Client’s business and to familiarise itself with the market(s) within which the Client operates. To this end, the Client agrees to provide Imbue Technologies from time to time and without delay with any information, documentation, guidance and/or assistance (together, “Information”) that Imbue Technologies might reasonably require to provide the Services.

The Client authorises, and grants a license to, Imbue Technologies to use any proprietary Information furnished to Imbue Technologies in terms of clause 5.1 for the sole purpose of enabling Imbue Technologies to provide the Services and the Deliverables and warrants where necessary that all necessary third party consents have been obtained by the Client for such use.

Imbue Technologies shall deliver each Deliverable to the Client in accordance with the provisions of the relevant Accepted Estimate. Where such provision is not made in the Accepted Estimate, delivery shall be deemed to have occurred and risk in the Deliverable shall transfer upon physical or constructive delivery, submission, transfer or transmission (electronic or otherwise) of the Deliverable to the Client by Imbue.


Unless and/or to the extent otherwise provided in a relevant Accepted Estimate, Imbue Technologies shall issue invoices and the Client shall pay all fees, costs and disbursements set out in and in accordance with each Accepted Estimate in consideration of the relevant Services and/or Deliverables.

In the absence of provision for the method of payment in an Accepted Estimate, the Client shall pay to Imbue in respect of each Accepted Estimate:

  1. upon acceptance by the Client of the Accepted Estimate in terms of clause 4.3, the following invoice terms apply:
  2. 50% (fifty percent) of the total fee specified will be due within 7 (seven) working days of the Client receiving the invoice; and
  3. the balance of the total fee, together with any other remaining payments or charges due under or in respect of such Accepted Estimate, within 7 days of invoice following completion of the Services or delivery of the Deliverables specified in such Accepted Estimate.

All rates and fees quoted by Imbue Technologies are quoted exclusive of VAT and any other applicable taxes. Subject to clause 7.1, the Client shall render payment to Imbue in respect of VAT and any other applicable taxes concurrently with each underlying payment in terms of clause 7.1 and 7.2 on which the relevant VAT amount is calculated.

Late payments shall be subject to interest at the applicable prime rate of interest, calculated daily (based on a year of 365 days) and compounded monthly from due date until date of payment, which interest shall be payable by the Client to Imbue Technologies on demand.

All amounts payable by the Client to Imbue Technologies shall be paid in cleared funds, free of withholding, deduction, set-off or exchange, into Imbue’s banking account the details of which are as follows:

  • Bank: FNB
  • Branch: Nationwide
  • Branch Code: 250-655
  • Account name: Imbue Technologies
  • Account number: 62686627426
  • POP: accounts@imbuetechnologies.co.za or such other account as Imbue Technologies may notify the Client in writing from time to time.

Liability and Indemnity

Unless otherwise expressly provided in this Agreement, the Parties’ liability to one another under this Agreement, howsoever arising, shall be limited to direct damages and losses only and in no event shall either Party be liable for any:

  1. business interruption, loss of use, profit, anticipated profit, contracts, revenues, goodwill, anticipated savings, business information, data or other pecuniary loss; or
  2. consequential, incidental or indirect losses; or
  3. special or other damages, arising out of this AgreementClause 11.1 shall not operate to exclude any liability of a Party arising as a result of that Party’s fraudulent conduct or in respect of any death or personal injury caused by that Party’s negligence.

Force Majeure

  1. If either Party is prevented or restricted directly or indirectly from carrying out any or all of its obligations under this Agreement (the “Affected Party”) due to any cause beyond the reasonable control of the Affected Party (including without limiting the generality of the aforegoing, any war, civil commotion, political or civil disturbance, riot, insurrection, strike, lock-out, labour dispute or other industrial action, boycott, fire, explosion, flood, storm, subsidence, volcanic eruption or other volcanic activity, epidemic or other natural or physical disaster, sabotage, terrorism, acts of any state or government or other authority or other acts of God), then the Affected Party shall be relieved of its obligations in this Agreement during the period that such event and its consequences continue but only to the extent so prevented and shall not be liable for any delays or failure in the performance of any of its obligations hereunder or for any loss or damage (general, special or consequential) which the other Party may suffer, due to or resulting from such delay or failure, provided that written notice shall within ten Business Days of the occurrence constituting force majeure, be given by the Affected Party to the other Party concerned, and provided further that the obligation to give such notice shall be suspended to the extent necessitated by such force majeure.
  2. Any Party invoking force majeure shall use its reasonable endeavours to terminate the circumstances giving rise to force majeure and upon termination of the circumstances giving rise thereto, shall forthwith give written notice to the other Party concerned.
  3. The Parties agree that should the circumstances giving rise to force majeure continue for a period of more than thirty (30) days after the Affected Party has notified the other Party of such circumstances in terms of clause 12.1, the Party who has not claimed force majeure may terminate this Agreement by notice in writing to the other Party, in which event neither Party shall be liable to the other for any losses or damages as a result of such force majeure.


All communications between the Parties, and all information and other materials supplied to or received by either of them from the other (the “Confidential Information”) shall be kept confidential by the Parties unless or until the Party receiving the Confidential information (the “Receiving Party”) can reasonably demonstrate that the Confidential Information (or the relevant portion thereof):

  1. is already in the public domain through no fault of its own;
  2. has been lawfully obtained from any third party who/which was under no obligation to keep such communication, information or material confidential;
  3. is already lawfully known to the Receiving Party at the time that it receives such information (and the Receiving Party is under no prior obligation to keep such information confidential); or
  4. is disclosed by the Receiving Party to satisfy the order of a court of competent jurisdiction or of a governmental or regulatory body, or to comply with the provisions of any law or regulation in force from time to time, provided that in these circumstances the Receiving Party shall:
  5. disclose only that portion of the Confidential Information which it is legally required to disclose; and
  6. use its reasonable endeavours to protect the confidentiality of such Confidential Information to the fullest extent practicable.

The Parties shall use all reasonable endeavours to procure the observance of these restrictions and shall take all reasonable steps to minimise the risk of disclosure of Confidential Information by those persons required to possess any such information and who shall have access to such information, and will instruct those persons on the confidentiality of such information, ensuring that only they themselves and such of their employees and directors shall have the duty to treat the same as confidential.

The obligations contained in this clause 13 shall endure, even after the termination of this Agreement for whatever reason.


The Client acknowledges that, unless and until this Agreement, together with any Estimate, have been signed by the Client and returned to Imbue Technologies, Imbue Technologies shall not be required to perform any Services in terms of the relevant Estimate.

No relaxation or indulgence granted by either Party to the other shall be deemed to be a waiver of any of that Party’s rights in terms hereof, nor shall same be deemed to be a novation of the terms and conditions and nor shall same stop either Party from enforcing its rights hereunder.

No single or partial exercise or non-exercise of any right, power or remedy provided by this Agreement or by law shall preclude any other or further exercise of such right, power or remedy or of any other right, power or remedy.

The rights, powers and remedies provided by this Agreement are cumulative and, unless otherwise provided, are not exclusive of any rights, powers and remedies provided by law.

No agreement to vary, add to or cancel this Agreement (including any Accepted Estimate) shall be of any force or effect unless reduced to writing and signed on behalf of both Parties to this Agreement.

Have a project you'd like to discuss with us?

We are happy to discuss with you in person or just call 021 850 8825